Provides a variety of services for all customers, and also with capacity to assist customers with a disability to access transit.
“Open Monday to Friday from 5:30 a.m. to 12:30 a.m., and Saturdays and Sundays from 6:30 a.m. to 11:30 p.m. If you need to speak to someone outside office hours, please refer to the General Contact Information section on TransLink’s website at: translink.ca/contactus.”
To access current route/ bus time information
Through Trip Planner: https://tripplanning.TransLink.ca/ prior to departure.
Or click here to go to NextBus on website.
You can get the scheduled departure time of the next bus stop. Just type in the bus stop number and the time you want to leave. Every bus stop has a unique 5 digit number. You can find the number printed in bright yellow on your bus stop, or use the stop lookup tool.
By cell phone:
Text 33-333, and enter bus number, space, and bus stop number.
NextBus and Trip Planner
Or, try asking a person waiting at the stop with you to check using their phone.
Concession (Seniors) Fares
Eligible for HandyCard holders, seniors 65 years and older and youth 14 to 18 years with valid photo identification proving age, and children 5 to 13 years. Children under 5 years ride free when accompanied by an adult (maximum 4 children per adult).
Concession Fares: Zone 1 $1.90; Zone 2 $2.90; Zone 3 $3.90 (from July 2018)
Regular Adult Fares: Zone 1 $2.95; Zone 2 $4.20; Zone 3 $5.70
Travel by Bus across all zones with a 1-zone fare.
Travel across all zones for the price of a 1-Zone Fare on weekdays after 6:30 p.m. and all day Saturdays, Sundays, and statutory holidays.
Your fare covers you for a 90 minute trip. If you exceed the 90 minute trip time you will have to pay both ways.
Concession Compass Cards* are available at:
Retailers London Drugs, Shoppers Drug Mart, Market Place IGA, Safeway, Save On Foods, Mac’s Convenience, Seven Eleven, etc.
Online at compasscard.ca
By calling 604.398.2042 open 365 days a year 6:30 a.m. - 11:30 p.m.
Compass Customer Service Centre at Stadium–Chinatown SkyTrain Station
West Coast Express Customer Service, 2nd floor, Waterfront Station
* Concession Compass Cards are not available for purchase at Compass Vending Machines.
**Please register your Compass Card to be able to track and cancel the card if lost or stolen. Also, consider using the auto reload system to avoid insufficient funds.
To load your Compass Card: visit a Compass Vending Machine at all SkyTrain, SeaBus, and West Coast Express stations; BC Ferries Tsawwassen and Horseshoe Bay terminals; 18 London Drugs stores in Metro Vancouver; or phone 604.398.2042 open 365 days/year 6:30 a.m.-11:30 p.m.; or click here to load online.
All TransLink rail stations are wheelchair accessible. Please use the accessible entrance(s) shown on this map, and once inside the station, follow the signs guiding to the elevators. Click here for SkyTrain Station & Accessible Entrance Maps.
Please note: TransLink alerts do not display out of order elevators. Please contact TransLink for special notification. Or call 604.953.3333. From 6:30 a.m. until 11:30 p.m, seven days a week, transit information is available to help you find the most accessible way for you to get to your destination.
**Not all bus stops are accessible, so you may want to use the TransLink Trip Planning Tool (Advanced Search Settings) or call Customer Information 604.953.3333 to find the nearest accessible bus stop to your starting point or destination.
Wheelchairs and Scooters are welcome on board!
TransLink and Coast Mountain Bus Company welcome customers with wheelchairs and scooters. Personalized Training for boarding techniques and bus-lift use is available. To make an appointment, please call the Training Department: 604.264.5420
Wheelchair and Mobility Aid information: Click here for more information.
Also consider HandyDART service. Click here for more information.
To board the HandyDART bus with your wheelchair or mobility aid, the recommended outside dimensions are:
Length: 122 cm (48 in.) Width: 61 cm (24 in.)
Weight: 273 kg (600 lbs.) (combined weight including the transit rider and mobility aid.)
These dimensions include all add-ons such as bumpers, wheel bars, and baskets. Three wheel scooters (in these dimensions) may fit but some four-wheel scooters cannot because of their wider turning radius.
West Coast Express
Click here for the website
Commuter rail service between Vancouver to Mission. Fully accessible to people with wheelchairs and other mobility aids. HandyCard holders travel by concession fares. Click here for more fare information.
For more details or accessibility information for a specific station phone: WCE Customer Service at 604.488.8906.
Universal Fare Gate Access Program
Click here for up to date information
The Universal Fare Gate Access Program provides fare gate access for customers with a disability who are physically not able to tap fare media at SkyTrain stations and SeaBus terminals.
This program is intended for customers who are:
physically not able to tap at Compass fare gates without assistance,
unable to tap a Compass Card using available assistive devices, and
Eligible customers will receive a radio-frequency identification (RFID) enabled card to automatically open accessible fare gates when they move within close range.
How does the RFID card work?
The card is read by an antenna above the accessible fare gate as the RFID card comes within range. The gate then automatically opens without the need to tap.
Which accessible gates will have RFID readers?
Accessible entrances will have fare gates with the RFID decal and readers for tapless gate operation. These entrances allow access to platforms in either direction of travel through an elevator.
For information on the program and how it can best benefit you, please call 604.953.3698 or email firstname.lastname@example.org. Hours of operation are Monday to Friday 8 a.m. to 6 p.m. and Saturday from 8 a.m. to 4 p.m.
Stations with RFID readers
The Universal Fare Gate Access Program will be rolling-out to SkyTrain stations and SeaBus terminals throughout 2018. TransLink has a list and map for the current stations with accessible fare gates that support RFID readers.
If you require access to a station that doesn't have an RFID reader installed, please call 604.520.5518 on the day of your trip, at least 10 minutes before arriving at a station, to have an attendant assist you at the fare gates.